Customer Success Specialist

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Assist in customer onboarding, product implementation, and user enablement initiatives.

• Act as the main point of contact for designated customers.

• Facilitate regular onsite and virtual meetings with customers.

• Address routine customer inquiries related to product functionality and guidelines.

• Keep precise customer records, meeting notes, and follow-up actions within company systems.

• Collaborate with Project Management to support onsite customer projects.

• Analyze customer usage data and identify opportunities to enhance product adoption and customer outcomes.

• Offer product expertise and mentorship to both customers and internal teams.

• Collaborate with internal teams to meet customer needs and aid in customer retention initiatives.

• Collect customer feedback and relay improvement opportunities to Product teams.

• Ensure that customer deliverables, commitments, and success plans are fulfilled and communicated to leadership.

• Escalate critical customer issues and coordinate resolution efforts across internal teams.

• Coordinate issue resolution with the Aristocrat Support Center.

• Stay updated on industry trends and integrate guidelines into customer success strategies.

• Perform other duties as assigned.

⛳️ Requirements

• Over 3 years of experience in a customer-facing role, ideally in customer success or support.

• Previous experience in the Casino/Gaming Systems industry is essential.

• Excellent communication and interpersonal skills.

• Demonstrated ability to manage multiple tasks and priorities effectively.

• Familiarity with CRM systems and customer data management.

• Willingness to travel up to 50%, including occasional international travel.

• A proactive attitude towards problem-solving with a strong attention to detail.

• Capability to work both independently and as part of a team in a fast-paced environment.

• Strong analytical skills with the ability to evaluate customer usage data.

• A passion for gaming and a commitment to enhancing customer experiences.

• A Bachelor's degree in a relevant field or equivalent experience is preferred but not mandatory.

🏝️ Benefits

• Annual bonuses and incentives may be available based on role and location.

• Health and wellness benefits may be offered depending on role and location.

• Paid time off may be accessible depending on role and location.

• Retirement plans may be available based on role and location.

• Insurance coverage may be provided depending on role and location.

• Additional local or statutory benefits may be available based on role and location.