Customer Success, Sales Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Proactively engage with hand-raisers and inquiries from Self-Service customers.

• Ensure exceptional customer experiences, satisfaction, and encourage growth.

• Foster strong relationships with customers and create new business opportunities for the sales team.

• Inform customers about product features to maximize value.

• Enhance user adoption and activation rates.

• Recommend enhancements to the Self-Service user experience.

• Retain existing customers while analyzing their consumption patterns.

• Keep informed about the business landscape, competitors, and industry trends.

• Collaborate with various teams to refine Self-Service workflows.

• Develop processes and address Self-Service challenges in partnership with the Product team.

⛳️ Requirements

• At least 1 year of proven experience in related roles.

• Excellent communication and interpersonal skills.

• Strong analytical and organizational abilities, with a methodical approach to problem-solving.

• Proficient in presentation and demonstration skills.

• Capability to convey technical solutions and ROI to both technical and non-technical audiences.

• Advanced user of Excel.

• Highly proficient in English, both spoken and written.

• Preferably fluent in an additional language, such as French or Spanish.

• Strong networking and relationship-building capabilities.

• Interest in engaging with multi-divisional and multi-geographical clients.

• Consultative, solution-focused mindset for identifying new opportunities.

• Familiarity with AI tools is a plus.

🏝️ Benefits

• Financial incentives and recognition, including performance-related bonuses and regular evaluations.

• Flexible working arrangements, including remote work and adaptable hours.

• Employee Stock Ownership Plan (ESOP) / employee share ownership plan.

• Paid time off and special leave days.

• Customized hybrid work model in compliance with local regulations.

• Opportunities for internal mobility, skill development, and mentorship.

• Comprehensive onboarding, mentorship, and training programs.

• International mobility opportunities across global hubs.

• Medical, Dental, and Vision insurance coverage.

• Basic life insurance benefits.

• Participation in a 401(k) plan with company matching.

• Short-term and long-term disability insurance options.

• Wellness program providing up to $500 per year, prorated based on hire date.

• Up to 23 vacation days annually.

• Up to 9 sick days per year, with the option to carry over up to 9 sick days each year.

• Additional leave for marriage, relocation, bereavement, and other significant life events.

• 12 weeks of paid parental leave.

• 14 paid holidays each year.