Customer Success Retention Advisor

This is a fully remote position, open to applicants in Poland.

📋 Description

• You will make phone calls to salons to convince them to retract their resignation from Booksy services or to prevent cancellation.

• You will engage salons to ensure their Booksy profiles encourage customers to book the maximum number of online appointments.

• You will provide salons with information regarding the operation and functionalities of Booksy for Business and Booksy for Clients.

• You will inform salons about subscriptions, invoices, and payments.

• You will propose solutions tailored to the needs of salons that can be delivered by Booksy.

⛳️ Requirements

• You have a **minimum of 1 year of experience** (preferably 2+ years) in the areas of retention, tele-sales, or working on cross/up-selling projects.

• You have experience in the technology industry (preferred).

• You are proficient in Polish at a C2 level or native level.

• You have a working knowledge of English at a B1 level (preferred).

• You enjoy communicating with clients.

• You possess strong writing skills and use proper Polish.

• You are familiar with and can apply communication and persuasion techniques.

• You learn quickly and adapt to new situations.

• You focus on achieving goals.

• You enjoy working in a team.

🏝️ Benefits

• Private medical care from Allianz (partially funded by the company - various packages available).

• Multisport card (optional, unfunded - various options available).

• Additional life insurance from Uniqa (optional, unfunded).

• Online consultations with a Booksy psychologist (fully funded by the company).

• Access to an English language learning platform.

• Worksmile platform.