Customer Success Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Generate, evaluate, and qualify digital, distributor, and inbound leads; act as the initial point of contact and gather essential customer information.

• Oversee small accounts through pipeline management, conversion processes, and seamless transition to the Sales team.

• Ensure accurate maintenance of customer and operator data within Salesforce.

• Foster retention through proactive engagement, post-sale loyalty strategies, and win-back initiatives.

• Recognize early churn indicators and advocate for the customer's voice to enhance the overall customer experience.

• Assist Sales with pre-call preparations, insights, presentations, pricing guidance, samples, and menu ideas.

• Collaborate with Marketing on campaigns, field-ready materials, and innovation launches, ensuring effective follow-up.

• Serve as a liaison across teams to promote alignment and solution-oriented execution.

• Enhance distributor and operator partnerships through collaboration, training, and educational efforts.

• Facilitate growth via promotions, support for innovation, insights, and operational coordination.

• Provide support during food shows as needed to enhance engagement and execution.

⛳️ Requirements

• Bachelor’s degree in business, Marketing, or a related discipline is preferred.

• 1 to 2 years of relevant sales or customer-facing experience within the foodservice industry.

• Familiarity with Microsoft Office Suite, CRM platforms, and Canva; willingness to learn and adapt to new technologies.

• Excellent written and verbal communication abilities with the capacity to influence and negotiate; fluency in English is mandatory, with bilingual or multilingual skills being an advantage.

• Proven business and financial management capabilities with a strategic, results-driven mindset.

• Established customer-centric approach with a strong emphasis on delivering an outstanding customer experience.

🏝️ Benefits

• Health Insurance Benefits - Medical, Dental, Vision

• Flexible Spending Accounts for Health and Dependent Care, along with Health Reimbursement Accounts

• Well-being programs including companywide events and a wellness incentive program

• Paid Time Off

• Financial Wellness – Industry-leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock Purchase Program, and Health Savings Accounts, as well as Life and Accident insurance

• Family-Friendly Employee events

• Employee Assistance Program services – mental health and other concierge-type services