Customer Success Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide swift and precise technical and operational assistance to operators, staff, and end-users.

• Become well-versed in the product, assist in troubleshooting real-time challenges, and ensure customers receive proper guidance.

• Offer prompt technical and operational support through phone and chat channels.

• Act as a product specialist and reliable technical resource for partners.

• Communicate solutions clearly and ensure follow-up on any outstanding issues.

• Convey customer feedback to enhance product usability and effectiveness.

• Diagnose hardware, software, network, and mobile OS problems.

⛳️ Requirements

• Strong capability to prioritize and manage multiple issues at once.

• Quick learner with a proactive mindset suitable for a startup environment.

• Excellent communication skills and experience in remote work settings.

• Eagerness to acquire in-depth technical knowledge of the GoTab platform.

• Experience in hospitality or the restaurant industry is highly preferred.

• Availability for nights and weekends is required.

🏝️ Benefits

• Medical, Dental, & Vision insurance

• 401k with an employer match

• Generous PTO & Holidays