Customer Success Representative – ANZ

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist in the customer onboarding journey, ensuring a seamless transition from sales to implementation.

• Facilitate product training sessions and demonstrations.

• Actively monitor customer health and satisfaction through consistent check-ins.

• Recognize at-risk customers, address their concerns, mitigate risks, and enhance engagement.

• Support customers in utilizing new product features and capabilities effectively.

• Suggest methods to optimize usage, enhance processes, and achieve superior outcomes.

• Collaborate with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback.

• Identify opportunities for cross-selling and upselling.

• Ensure that customers are informed about additional features or services.

• Represent the customer's voice within the organization.

• Create customer case studies, testimonials, and references.

⛳️ Requirements

• Minimum of 3 years’ experience in Customer Success, Account Management, or a related client-facing position.

• Previous experience in the veterinary or pet industry is preferred.

• Outstanding communication and interpersonal skills, capable of fostering strong, enduring customer relationships.

• Excellent problem-solving abilities, with a knack for troubleshooting and resolving customer issues.

• Proficient with CRM software (e.g., Salesforce, HubSpot) and customer success tools.

• Ability to juggle multiple customers and projects simultaneously while paying attention to detail.

• Strong presentation and training capabilities.

• Self-motivated and proactive, with a customer-centric approach.

• Excellent organizational and time-management skills.

• Flexible and comfortable in a fast-paced, dynamic work environment.

• Empathetic, with a sincere interest in driving customer success.

🏝️ Benefits

• Competitive salary.

• Health benefits.

• Remote-first culture with flexible working arrangements.

• Opportunity to influence the future of a rapidly growing company and make a significant impact in the veterinary industry.

• Equal opportunity employer dedicated to fostering a diverse and inclusive team.

• Accommodations available for candidates participating in all aspects of the selection process.