Customer Success Platform Area TAM

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Enthusiastic about customer engagement and providing impactful solutions.

• Tackle complex technical challenges faced by organizations, proactively identifying and resolving issues before they affect the customer.

• Advise account team members and customers on the best practices for utilizing the Splunk Platform.

• Offer suggestions for enhancing a customer’s overall technical health.

• Provide strategic, case-based technical consulting services for a duration of up to 90 days.

• Work collaboratively with internal resources and customer-facing teams to address customer requirements.

• Conduct thorough research from multiple sources, consistently finding answers to questions and solving intricate technical problems.

• Engage in consultative discussions with decision-makers to assess and establish the potential benefits of resolving business challenges.

• Facilitate customer onboarding workshops and help achieve significant success milestones.

• Contribute to practice KPIs through enhancements in processes and collateral, tool development, and implementation.

⛳️ Requirements

• Multiple years of experience in administering and utilizing Splunk Core (Enterprise/Cloud).

• In-depth knowledge of Splunk architecture, data onboarding, and features of the Splunk Core product.

• Proficient in SPL (Search Processing Language) is crucial.

• Extensive experience in technical consulting or big-data analytics.

• Strong comprehension of common enterprise applications.

• Skills in statistical and analytical modeling are advantageous.

• Proficient in scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.

• Practical experience with the implementation of Splunk products and Splunk Cloud.

• Familiarity with cloud migration projects.

• Completed Mastering Splunk Data Management Techniques training and experienced in implementing Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search.

• Certified as a Splunk Consultant and in Splunk Cloud Administration.

• Exceptional written and verbal communication skills.

🏝️ Benefits

• Medical, dental, and vision insurance.

• A 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short and long-term disability coverage.

• Basic life insurance.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee's birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness as determined by Cisco.

• 16 days of paid vacation time each full calendar year for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick time off provided at hire and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward from one calendar year to the next.

• Optional 10 paid days off per full calendar year for volunteering.