Customer Success & Partner Onboarding Manager – Loyalty and Partner Platforms, B2B

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete onboarding process for new customers, from initial setup to successful go-live.

• Facilitate and assist partners in following the Launch Checklist, ensuring timely completion of all milestones such as integration, balance replenishment, listing, and communication review.

• Act as the main relationship manager for all current customers.

• Help customers enhance their visibility and performance through optimized communication, email interactions, and seasonal marketing campaigns.

• Guarantee that all communications and visuals adhere to brand and compliance standards.

• Maintain a top-tier CRM within HubSpot by leveraging AI to automatically log interactions, enrich contact information, flag outdated records, and keep pipelines organized without unnecessary manual effort.

• Conduct regular customer reviews to analyze performance metrics and pinpoint areas needing improvement.

• Assist in resolving issues and creating feedback loops to enhance the overall customer experience continuously.

• Expedite issue resolution using AI — employ AI to classify incoming support tickets, draft preliminary responses, highlight pertinent knowledge-base articles, and accelerate the feedback process.

⛳️ Requirements

• Proficient in both English and German (written and spoken) — essential.

• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, preferably within the loyalty, hospitality, or travel sectors.

• Skilled in utilizing AI tools (such as ChatGPT, Claude, Copilot, or similar) for writing, research, data analysis, and automating workflows.

• Practical experience with HubSpot or similar CRM platforms.

• Comprehensive understanding of digital integrations (including API connections, web links, voucher uploads, and campaign dashboards).

• Highly organized and capable of juggling multiple projects at once.

• Compassionate communicator with a consultative and solution-focused approach, able to combine human intuition with AI-generated insights for improved results.

• Comfortable collaborating across teams and time zones, utilizing AI to draft asynchronous updates, summarize meeting notes, and keep all parties aligned.

• Strong sense of ownership — overseeing processes from initial contact to successful partner activation.

🏝️ Benefits

• Fully remote working arrangement.

• Competitive monthly salary package.

• Equity share and qiibee tokens (QBX), allowing you to participate in our success.

• Financial support for educational development.

• Dynamic remote startup environment.