Customer Success Partner, Enterprise

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the key strategic partner for enterprise clients, facilitating discussions on value realization and aligning on long-term success objectives.

• Cultivate robust, multi-faceted relationships with important stakeholders through ongoing communication, including regular in-person meetings and strategic onsite interactions.

• Promote platform usage and adoption by examining customer engagement metrics, identifying risks and opportunities, and assisting clients in maximizing the value of CreatorIQ’s self-service tools.

• Conduct routine strategic business reviews, success planning sessions, and roadmap discussions that align with the customer’s marketing and business goals.

• Collaborate with Implementation and Services teams to guarantee effective onboarding, adoption acceleration, and large-scale education.

• Work alongside Product Support to address technical inquiries and product-related issues for swift resolutions.

• Partner with the Strategic Insights Team to provide tailored insights when clients need data analysis that exceeds platform capabilities.

• Collaborate closely with Account Executives to establish and uphold joint account strategies that pinpoint customer goals, areas of concern, and potential expansion opportunities.

• Serve as the internal advocate for customers, relaying product feedback and trends to the organization to guide roadmap decisions and enhance customer experience.

• Maintain account documentation, including success plans, meeting notes, risk indicators, and adoption metrics to support consistent and proactive account management.

⛳️ Requirements

• Enthusiastic about influencer marketing, creator content, and social media metrics.

• Over 3 years of experience in a strategic customer-facing role, ideally in influencer marketing for an agency, brand, or technology.

• Demonstrated success in managing business KPIs and customer advocacy metrics.

• Proficient in navigating complex organizations and establishing relationships at various levels, from everyday users to executive sponsors.

• Enjoys problem-solving and delivering thoughtful, customer-focused solutions.

• Develops strong, trusted relationships and acts as a strategic advisor to clients.

• Approaches tasks with curiosity and a desire for continuous learning—particularly regarding new tools, trends, and marketing strategies.

• Balances strategic thinking with daily execution and follow-through.

• Remains composed and adaptable in a fast-paced, changing environment.

• Experienced in utilizing customer data to create compelling narratives, identify risks, and recommend strategies for success.

• Highly organized, proactive, and capable of managing a portfolio of enterprise accounts in a dynamic setting.

• Confident in leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.

• Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales teams.

• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

🏝️ Benefits

• People: collaborate with talented, friendly, and passionate individuals who love their work.

• Guidance: leverage our learning platform to receive comprehensive training and tools to ensure your success from day one.

• Surprise meal stipends: enjoy the delight of someone else preparing a meal for you, even while working from home!

• Work/life harmony: 15 days of vacation, both floating and fixed holidays, a wellness allowance, and paid parental leave.

• Whole Health Package: includes medical, dental, vision, life, disability insurance, and more.

• Savings: access a 401k (USA) plan to help you plan for the future.

• Work from home stipend: receive support for setting up a home office that suits you (or purchase a new dog leash—your choice!).