Customer Success Onboarding Advisor

This is a fully remote position, open to applicants in Spain.

📋 Description

• Conducting specialized training sessions that ensure a smooth platform setup for new providers.

• Proactively engaging with clients through phone, email, and WhatsApp to guide them through essential activation milestones.

• Confidently addressing implementation challenges while upholding a "People First" philosophy.

• Serving as a key functional expert, assisting non-technical business owners in easily understanding our ecosystem.

⛳️ Requirements

• **What you’ll bring**

• A proven history of managing and onboarding B2B clients, ideally within a SaaS, technology, or dynamic customer success setting.

• The capability to clarify complex issues, identify a customer's genuine operational challenges, and articulate solutions effectively.

• Strong relationship-building abilities that resonate with independent business owners.

• Proficiency in English (advanced conversational) for coordination across our global markets.

• Experience with Salesforce or Google Suite to efficiently monitor client health metrics.

🏝️ Benefits

• **What we offer in Spain:**

• **The Flexoh Plan:** Utilize up to 30% of your gross salary tax-free for transport, nursery, restaurant cards, or training.

• **Wellbeing Credits:** 100% company-covered private health and dental insurance (AEGON) along with €240/year to spend on the Worksmile platform.

• **Mental Health Support:** Subsidized sessions with a Booksy Psychologist.

• **Time for You:** 23 working days of vacation, 14 public holidays, and your birthday off to celebrate as you wish.

• **Growth & Beauty:** Online English training through Speexx and €50/month to spend on the Booksy app.