Customer Success Manager – Voice and Video

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Engage in compensated, recorded discussions with colleagues.

• Explore topics related to onboarding, implementation, product utilization, account health, renewals, and growth.

• Analyze strategies for low adoption rates, dissatisfied executive sponsors, missed implementation deadlines, and at-risk renewals.

• Articulate and justify account strategies, including the assumptions that underpin them.

• Question another participant’s proposals and seek clarification when needed.

• Evaluate alternative strategies.

• Discuss customer expectations and product constraints using hypothetical or anonymized scenarios.

• Complete an initial assessment prior to being invited to a paid recorded discussion.

• Engage in a shared-expertise dialogue with another customer success expert.

• Advocate for a suggested approach while constructively challenging the perspectives of the other participant.

• Contribute to discussions that aid in the training and assessment of AI systems.

⛳️ Requirements

• Professional background in customer success, implementation, strategic account management, or professional services.

• Practical experience guiding business customers through onboarding, adoption, or renewal processes.

• Proficient spoken communication in the language of the session.

• Capability to clearly articulate customer and business trade-offs.

• Confidence in engaging in meaningful, unscripted conversations and responding thoughtfully to opposing viewpoints.

• Domain expertise and conversational skills are crucial.

• Access to a quiet environment.

• Dependable internet connection.

• Quality microphone.

• Webcam.

• Comfort with appearing on video with a visible face and no filters or background blur enabled.

• Availability, time zone, and spoken languages must be indicated upon application.

🏝️ Benefits

• Compensated recorded discussions.

• Hourly pay ranging from $40 to $100.

• Recording-use and licensing conditions provided prior to assignment acceptance.

• Flexible time commitments outlined before accepting an assignment.

• Opportunity to contribute to recordings licensed to AI developers for training and evaluation.