Customer Success Manager, Transport Practice

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Enhance and expand Esri UK's visibility within the Transport sector

• Recognize, evaluate, and secure new business prospects

• Establish trustworthy relationships with clients and key decision-makers

• Develop and implement Customer Success Plans that optimize customer value and promote long-term adoption of Esri technology

• Illustrate how Esri's GIS solutions align with customer goals and produce tangible business results

• Identify, negotiate, and successfully finalize commercial opportunities

• Collaborate effectively with colleagues across sales, customer success, technical, and marketing teams to provide outstanding customer experiences

• Maintain a comprehensive understanding of customer priorities, market trends, and emerging opportunities within the transport sector

• Assist customers throughout their journey, ensuring they derive maximum value from their GIS technology investment

⛳️ Requirements

• Possess a strong understanding of GIS technology (essential)

• Have experience utilizing Esri technology (desirable)

• Show interest in advancing a career in sales or customer success

• Hold prior experience in sales, account management, or business development (desirable but not essential)

• Have experience working with, or knowledge of, the UK public sector (desirable)

• Employ a consultative approach by comprehending customer challenges and proposing suitable solutions

• Enjoy fostering strong, lasting relationships with customers and team members

• Be commercially oriented and motivated by contributing to the growth of a successful business

• Excel in a collaborative environment as part of a supportive team

🏝️ Benefits

• Generous annual bonus scheme (approximately 20%)

• Car allowance

• 6% company pension

• Private healthcare

• Gym/wellbeing contribution

• Cycle to Work scheme

• Enhanced family-friendly policies

• Paid volunteering opportunities

• Flexible working

• Continuous learning and professional development opportunities