Customer Success Manager – Swedish Speaking

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Oversee a portfolio of key customer accounts, focusing on newly onboarded clients and those with diminished platform engagement.

• Facilitate customer onboarding, create success plans, and foster trust through proactive and regular communication.

• Re-engage customers who are inactive or underutilizing the platform through organized outreach and customized success strategies.

• Identify potential for account expansion, upselling, and cross-selling additional products or services when applicable.

• Comprehend customer business objectives and align platform utilization with their desired outcomes.

• Track customer health metrics, usage patterns, and engagement levels to proactively manage risks and seize opportunities.

• Handle customer escalations in a professional and effective manner, ensuring timely resolutions and a positive customer experience.

⛳️ Requirements

• A minimum of 1 year of experience in Customer Success, Account Management, Client Services, Customer Retention, or a comparable customer-facing role within a SaaS, technology, or software organization.

• Proficient in written and spoken Swedish and English (Native-level Swedish is regarded as an advantage).

• Additional language skills are considered beneficial.

🏝️ Benefits

• Complete equipment is provided, including a laptop and phone.

• Defined growth trajectory for high-performing team members.