Customer Success Manager – Supply

📋 Description

• Take ownership of a portfolio of accounts, ensuring accountability for renewals, upselling, and cross-selling within established publisher relationships.

• Develop and oversee a pipeline of growth opportunities; ensure transparency regarding account expansion and progress towards objectives.

• Track account performance against projections and proactively identify risks and opportunities.

• Act as the main point of contact and a trusted advisor for designated accounts.

• Conduct client communications, such as business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning meetings.

• Cultivate a comprehensive understanding of partner KPIs, monetization strategies, and success metrics.

• Evaluate campaign and platform performance to offer proactive, data-driven suggestions.

• Discover optimization opportunities and collaborate with internal teams to implement them.

• Convert data into clear, actionable insights that align with client objectives.

• Manage account planning, reporting, and the overall tracking of account health.

• Ensure robust Salesforce management, including opportunity tracking, forecasting inputs, and documentation of activities.

• Facilitate platform demonstrations, onboarding, and training sessions to enhance adoption and realization of value.

• Collaborate with Sales, Supply Operations, Product, and Support teams to ensure consistent client outcomes.

• Assist with RFP responses and strategic opportunities in conjunction with the Sales team.

• Gather client feedback and insights to guide product and operational enhancements.

⛳️ Requirements

• 3–6+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side).

• Proven track record of driving renewals and increasing revenue within existing accounts.

• Strong client-facing presence with the capability to influence both daily operations and executive stakeholders.

• Experience in managing multiple accounts with conflicting priorities and deadlines.

• Data-driven approach with the skill to translate performance metrics into strategic recommendations.

• Strong operational discipline, including familiarity with CRM tools (preferably Salesforce) and pipeline management.

• Excellent written and verbal communication abilities.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off