Customer Success Manager – Spanish Speaking

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Act as the main point of contact for clients and oversee the entire customer lifecycle.

• Optimize customers' return on investment with the Workiva Platform.

• Cultivate and sustain relationships with management, product adoption advocates, and key stakeholders.

• Take ownership and proactively manage a portfolio of designated accounts.

• Promote customer utilization of Workiva solutions and ensure ongoing ROI.

• Provide consultation on best practices, workflows, and management business reviews.

• Establish multifaceted relationships throughout customer organizations.

• Recognize account risks and manage or escalate issues to achieve resolution.

• Guide customers towards key milestones in their Customer Journey using customer-facing Success Plans.

• Represent customers internally by conveying feedback to Sales, Services, Marketing, Product, and Engineering teams.

• Collaborate with Sales on renewals and identify potential growth avenues.

• Educate customers on utilizing the Workiva Platform and support product adoption.

• Utilize customer management tools to monitor communication, issues, and metrics.

• Work alongside Services, Support, Marketing, and Sales teams to onboard, train, and assist customers.

⛳️ Requirements

• Bachelor's degree or equivalent blend of experience and education in a relevant field; an advanced degree may substitute for professional experience.

• Three years of relevant experience in Customer Success, Customer Service, Account Management, or Sales.

• Proven experience in independently managing a customer portfolio/book of business, with accountability for customer relationships and outcomes.

• Proficiency in both Spanish and English.

• Experience managing enterprise clients and navigating intricate customer organizations.

• Background in supporting a SaaS application is preferred.

• Tech-savvy, with the capacity to quickly grasp and communicate technical products and solutions.

• Ability to identify opportunities for customer growth, expansion, and increased product adoption.

• Capability to comprehend complex problems and articulate their origins simply.

• Excellent communication and presentation skills, comfortable delivering consultative recommendations.

• Self-motivated with a strong sense of ownership, effective time management, and prioritization skills.

• Willingness to travel up to 10% for team and corporate meetings.

🏝️ Benefits

• Flexible work arrangements.

• Reliable internet access for any duration working remotely.

• Willingness to travel up to 10% for team and corporate meetings.

• Comprehensive security and privacy training tailored to employees' roles.

• Reasonable accommodations for applicants with disabilities.