Customer Success Manager – SMB

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main point of contact for designated SMB accounts, ensuring a smooth customer experience.

• Enhance customer engagement, adoption, and retention through proactive communication and strategic interactions.

• Cultivate a deep understanding of each customer's business goals and align our solutions accordingly.

• Track customer health metrics and usage data to foresee potential risks and opportunities.

• Execute regular business reviews to demonstrate value, gather feedback, and pinpoint areas for improvement.

• Collaborate across teams, including Product, Sales, and Support, to advocate for customer requirements.

• Oversee and manage renewals, upsell initiatives, and account growth strategies to optimize customer lifetime value.

• Keep precise records, renewal forecasts, and pipeline management in CRM systems (e.g., HubSpot).

⛳️ Requirements

• 3+ years of experience in Customer Success, Account Management, or Account Executive roles within a SaaS or technology-focused environment.

• Demonstrated success in managing customer relationships, renewals, and driving account growth.

• Exceptional communication, presentation, and negotiation abilities.

• Capability to analyze customer data and convert insights into actionable plans.

• Highly organized, detail-oriented, and proactive in overseeing multiple accounts.

• Familiarity with CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce).

• Excellent proficiency in English is essential.

• Willingness and ability to work European business hours from Mexico.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working environment with remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and innovative team culture.