Customer Success Manager, SMB

📋 Description

• Drive revenue growth by championing the adoption of PrePass’ top-tier solutions, including ByPass and Tolling.

• Actively engage with an assigned customer portfolio to convey value, enhance usage, and uncover expansion opportunities.

• Advise customers on best practices to optimize ROI and boost operational efficiency.

• Implement targeted campaigns to raise awareness of new services, key initiatives, and pertinent market trends.

• Protect monthly recurring revenue by acting as a strong advocate for customer needs and priorities.

• Serve as a trusted advisor and point of escalation to ensure high levels of customer satisfaction and retention.

• Establish and nurture strong, long-term relationships with SMB owners and executive-level stakeholders.

• Collaborate with internal teams—including Support, Billing, and other stakeholders—to guarantee seamless customer experiences.

• Keep accurate, timely, and detailed records of customer interactions and activities within PrePass’ CRM and related tools.

⛳️ Requirements

• 4+ years of experience in a B2B SaaS Customer Success and/or Customer Support role is preferred.

• Bachelor’s degree or equivalent business experience is required.

• Strong customer-focused mindset with excellent written and verbal communication skills.

• Ability to develop and present compelling value propositions.

• Solid business acumen and executive presence, comfortable engaging SMB owners and senior leaders.

• Proficiency in Microsoft Office Suite is essential.

• Ability to succeed in a fast-paced environment with strong organizational and multitasking abilities.

• Exceptional presentation and negotiation skills.

• Bilingual in English and Spanish is preferred.

• Experience in Transportation and Logistics is favored but not required.

• Minimal travel is required. Preference for candidates based in Phoenix, Salt Lake City, or Chicago; remote flexibility is available.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, and vision coverage starting on the date of hire.

• Paid Time Off, encompassing vacation, sick leave, holidays, and floating holidays.

• Paid parental leave.

• 401(k) plan with employer matching contributions.

• Company-funded “lifestyle account” available from the date of hire to support your physical and mental well-being (e.g., ski passes, retreats, gym memberships).

• Tuition Reimbursement Program.

• Voluntary benefits, including but not limited to legal and pet discounts.

• Employee Assistance Program (available at no cost to you).

• Company-sponsored and funded “Culture Team” dedicated to the physical, mental, and professional well-being of employees.

• Community Give-Back initiatives.

• Culture focused on employee development initiatives.

• Company-wide bonus and commission plans.