Customer Success Manager – SMB

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with assigned dental practice clients.

• Assist clients in resolving issues and ensure they effectively utilize Pearl’s range of tools.

• Inform clients about Pearl’s provider-centric products and their advantages.

• Conduct basic to intermediate troubleshooting for Pearl’s products and services.

• Keep up-to-date with technical product knowledge.

• Collaborate with Sales, Support, Billing, Technical, Product Management, Development, and Finance teams.

• Represent customer interests, gather feedback, and communicate requests to Product Management and Development.

• Oversee activities that enhance customer satisfaction, account renewals, and account growth.

• Maintain customer contacts, account health, significant events, and notes in appropriate systems.

• Contribute to cross-functional initiatives aimed at improving customer experience, satisfaction, and loyalty.

⛳️ Requirements

• 2–3 years of experience in customer success or solutions consulting.

• Over 2 years of experience in or with dental practices.

• Capability to interpret 2D dental radiography.

• Ability to thrive in a fast-paced and busy work environment.

• Proficiency in multitasking and managing various tasks simultaneously.

• Exceptional written and verbal communication skills.

• Intermediate computer skills, including proficiency in browsers, spreadsheets, and text documents.

• Skill in resolving customer issues effectively.

• Ability to manage a pipeline of tasks and complete them promptly.

• Outstanding customer service abilities.

• Ability to commit to a full-time schedule of 40 hours per week.

• Employment visa sponsorship question required at the time of application.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Flexible, uncapped paid time off (PTO).

• Option for remote work.