Customer Success Manager, SEO/GEO

This is a fully remote position, open to applicants in Europe.

📋 Description

• You will serve as the main contact for our mid-market and enterprise clients following the sales transition.

• You will facilitate structured onboarding sessions, clarify GEO strategies, and convert intricate AI-visibility data into practical, actionable insights.

• You will cultivate enduring customer relationships, recognize upsell prospects, and take proactive steps to mitigate churn.

• You will identify potential health risks early using usage data and implement proactive solutions to resolve them.

• You will create best practices, playbooks, and webinars designed to enhance our customers' measurable success.

• You will collaborate closely with Product, Sales, and Content teams, systematically channeling customer feedback back to the product team.

⛳️ Requirements

• 2–4 years of experience in Customer Success, Account Management, or a similar role within a SaaS or MarTech setting.

• Strong understanding of SEO and ideally some hands-on experience with GEO/AEO or AI Search.

• Basic technical knowledge: schema.org, crawling, indexing, APIs, web analytics – coding skills are not required, but an understanding of the key concepts is essential.

• AI-native proficiency: You regularly utilize tools such as ChatGPT, Claude, Perplexity, Lovable, Cursor, etc., and effectively incorporate them to enhance your work efficiency and quality.

• Excellent analytical skills with a genuine enthusiasm for converting data into clear, actionable recommendations.

• A confident demeanor with outstanding communication and presentation abilities in both German and English (C1+).

• A hands-on approach, organized work style, and a commitment to high-quality standards.

🏝️ Benefits

• The chance to actively influence a pioneering discipline (GEO) – be part of an early market entry with significant impact.

• Flexible working arrangements: hybrid – remote, from our Gaildorf location, or potentially from an office in Freiburg in the future, if desired.

• Premium hardware of your choice (MacBook Pro, external monitor, headset).

• Personal budget for learning and development for conferences, courses, and books.

• Regular team-building events and offsite gatherings.

• Direct access to the founders, streamlined decision-making processes, and a team eager to grow alongside you.

• Opportunities to attend trade shows and conferences with the team, including OMR, K5, ThisIsMarketing, and DataUnplugged – exclusive networking opportunities not available in any lecture.