Customer Success Manager – SaaS, Residential Property Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• You deliver comprehensive support to our current customers — from introducing new features to strategically enhancing their use of WOWIPORT.

• You proactively identify training requirements, create suitable training programs, and assist customers in seamlessly integrating WOWIPORT into their everyday workflows.

• You aid customers in effectively digitizing their internal processes and partner with them to devise practical, hands-on solutions.

• You collaborate closely with product and development teams, relay customer feedback, and facilitate the successful implementation of new features.

• You recognize opportunities within existing customer relationships and offer strategic recommendations on appropriate WOWIPORT modules and services.

⛳️ Requirements

• Background in Customer Success, Account Management, or a consulting-focused role within the software industry.

• Preferably, some familiarity with the residential real estate sector or the eagerness to quickly gain knowledge in this area.

• Excellent proficiency in the German language (minimum C1 level) both spoken and written.

🏝️ Benefits

• Trust-based working hours.

• Remote work options.

• Opportunities for workation.

• Sabbaticals available.

• Flexible scheduling that includes 30 vacation days plus 20 flexible leave days.

• After-work gatherings.

• Foosball table for leisure.

• Fitness room and additional sports offerings (wellhub).

• Table tennis facilities.

• Kids' office available.

• Fridges filled with beverages, snacks, and fruit.

• Espresso machine for coffee enthusiasts.

• Assistance with financing your HypoBike.

• Subsidy for the Deutschlandticket (public transport pass).

• Choice of hardware for work.