Customer Success Manager, SaaS, Financial Accounting

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will assist e-commerce entrepreneurs on a daily basis through video calls and email, guiding them in onboarding to our software.

• Maintain a high level of customer satisfaction by communicating in a clear and friendly manner.

• Recognize recurring issues and play a role in enhancing our solutions.

• Collaborate closely with the Customer Support team to drive customer success.

⛳️ Requirements

• Highly self-driven and focused on achieving results (SMART goals).

• Proficient in using DATEV (this is a mandatory requirement).

• A keen interest in digitizing the bookkeeping and accounting sector.

• An independent, organized, and process-oriented approach to work.

• Receptive to feedback, comfortable with digital workflows, and adaptable to a remote-first environment.

• Fluent in both German and English.

🏝️ Benefits

• Flexibility: Enjoy remote-first and family-friendly working hours — you have the freedom to choose your working schedule.

• Development: Access to a coaching budget, mentoring support, and a diverse team environment.

• Vacation: 30 days of leave to ensure you have ample time to recharge.