Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary advocate and trusted advisor for your public sector portfolio, ensuring their distinct regulatory and organizational challenges are addressed with innovative and effective solutions.

• Collaborate with agency partners on industry best practices to guarantee the Docebo LMS is seamlessly integrated into their culture and is driving measurable, mission-oriented outcomes.

• Become a certified Docebo specialist, guiding clients through intricate configurations and demonstrating how to leverage the full potential of our AI-enhanced tools.

• Distill complex technical concepts into clear, business-oriented narratives that resonate with stakeholders ranging from IT administrators to high-ranking public officials.

• Proactively oversee the renewal cycle while identifying smart upsell or cross-sell opportunities that assist our public sector clients in enhancing their community and organizational impact.

• Collaborate across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we support.

• Calmly and strategically navigate high-pressure challenges, transforming potential bureaucratic or technical obstacles into opportunities for deeper trust and resolution.

⛳️ Requirements

• Over 5 years of experience in Customer Success, particularly within the B2B SaaS sector, managing complex, high-value accounts with finesse.

• A demonstrated ability to establish instant rapport and influence diverse stakeholders, ensuring clients achieve their goals while you drive upsell growth.

• Thrives in high-pressure environments and can manage a substantial volume of tasks with independent, meticulous organizational skills.

• Effective Communicator: Whether delivering a virtual presentation or crafting a written compliance and strategy document, you convey your message with clarity, impact, and empathy.

• A natural curiosity about HR or LMS technology and a commitment to staying informed about public sector and industry trends.

• Approaches every interaction with positive intent, a collaborative spirit, and a passion for inclusivity.

• Prepared and willing to travel up to 25% of the time to meet customers where they are and celebrate their success in person.

🏝️ Benefits

• Financial Wellness: Own a share of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, in addition to a competitive compensation package.

• Your Well-Being, Covered: Gain access to health benefits, ensuring you receive the care you need when necessary.

• Rest, Relax, Repeat: Unwind and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We offer coverage that allows you to spend time with your little one(s) to cherish those precious moments. Fun fact: we welcomed 30 Docebian babies to the family in 2025!

• Connections That Count: Engage with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun going throughout the year.