Customer Success Manager – P&C Claims

This is a fully remote position, open to applicants in United States.

📋 Description

• The Customer Success teams are crucial to Shift’s future achievements as they interact with our clients to foster adoption and showcase ongoing value.

• This essential role is tasked with onboarding new clients by engaging with executives (Claims Director, Head of Fraud, CIO, etc.) during the launch of our solutions, defining success criteria, promoting ongoing adoption, and overseeing renewals.

• You will collaborate with the broader Shift organization to identify innovative ways to integrate Shift solutions into client workflows and enhance our products.

• As a Customer Success Manager, your responsibilities will include working closely with various internal and external teams. You will concentrate on assisting our clients' Anti-Fraud, Claims, and Underwriting departments with expert advice and ensuring our solutions are effectively implemented to provide value.

⛳️ Requirements

• A minimum of 4 years of experience in insurance fraud detection, along with at least 2 years of experience in leading teams or managing projects/initiatives.

• Proven experience in leading client meetings with participants ranging from front-line staff to Vice Presidents or other senior executives.

• Experience in demonstrating solutions, collaborating with external partners, contributing ideas to enhance existing products, and proposing new solution concepts; familiarity with current P&C insurance trends is essential.

• Exceptional oral, written, and non-verbal communication skills; ability to simplify complex topics, customize messages for diverse audiences, and deliver impactful presentations through storytelling.

• Practical experience in managing projects from start to finish (planning, coordinating resources, tracking progress, and achieving outcomes).

• Capability to analyze raw data and KPIs to derive actionable insights and support informed decision-making.

🏝️ Benefits

• Flexible remote and hybrid work options.

• Competitive salary with a variable component linked to personal and company performance.

• Numerous Learning and Development opportunities, including Focus Fridays, a half-day each month dedicated to learning and personal growth.

• Generous paid time off (PTO) and paid holidays.

• Mental health benefits.

• 2 MAD Days per year (Make A Difference Days for paid volunteering).