Customer Success Manager – Offerwall Mobile Apps

📋 Description

• Oversee and enhance the performance of publishers across our offerwall and API integrations, proactively identifying and resolving issues.

• Develop and nurture robust relationships with publisher partners, seeking opportunities to increase their revenue and broaden the partnership.

• Address advertiser campaign inquiries and troubleshoot with efficiency and clarity.

• Create and maintain performance reports and dashboards utilizing Metabase and PostHog.

• Establish scalable support and success processes from the ground up — we are still in the development phase and value your input.

• Utilize AI tools (such as Claude and others) to automate repetitive tasks and enhance the quality and speed of responses.

⛳️ Requirements

• Experience in offerwall is preferred; otherwise, background in performance marketing or mobile user acquisition is acceptable.

• Demonstrated account management or customer success experience with a history of retaining and expanding partnerships.

• A genuine interest in AI automation: you actively seek ways to leverage tools like Claude to enhance efficiency.

• Strong communication skills to convey technical details to non-technical partners and vice versa.

• A data-driven approach. You support your decisions with data and are comfortable using analytics tools.

🏝️ Benefits

• Genuine ownership and impact from day one — no bureaucracy, no micromanagement.

• A team small enough that your contributions are always recognized and appreciated.

• A rapidly growing platform with real momentum.

• The opportunity to develop processes and systems that will define our operations for years to come.

• Remote-first and flexible work culture — we prioritize results over hours worked.