Customer Success Manager – OEM, EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main commercial liaison for established EMEA OEM accounts

• Maintain consistent communication with customer purchasing, operations, and technical teams

• Ensure timely delivery, prompt issue resolution, and high customer retention

• Monitor purchasing trends and identify opportunities for incremental growth

• Oversee quote-to-order transitions and assist in contract execution

• Collaborate with regional Strategic Account Managers focusing on new business initiatives

• Manage commercial continuity and transition new business acquisitions into long-term accounts

• Work in conjunction with local Customer Support in Prague, Applications Engineering, Supply Chain, and Operations

• Maintain precise forecasting, customer information, and sales activity tracking within the CRM

• Engage with clients primarily through phone and video communications

• Participate in periodic face-to-face meetings, trade shows, and internal team gatherings across Europe approximately every two months

• Develop and refine the Customer Success framework for OEM in the EMEA region

⛳️ Requirements

• 3 to 7 years of experience in inside sales, account management, or technical customer success in a B2B setting

• Ideally experienced in scientific instrumentation, OEM, optics, semiconductors, or life sciences

• Strong self-management skills, independence, and a high internal drive

• Capability to blend tactical implementation with strategic vision and process design

• Business proficiency in English is required

• Strong written and verbal communication skills in German are required

• Proficiency in French is highly desirable and considered a significant advantage

• Comfortable using CRM/ERP tools

• Ability to engage in technical product discussions with engineering and commercial stakeholders

• Located in the EU

• A Bachelor's degree in Business, Engineering, Life Sciences, Physics, or a related field is preferred

• Residing in Prague, Czechia, is a plus

🏝️ Benefits

• High-Impact, New Role: A direct opportunity to shape and define the Customer Success framework for OEM in EMEA

• Global Exposure: Collaborate as part of a close-knit global OEM team across Japan, the US, China, and Europe

• Flexibility: Enjoy a remote work structure across Europe

• Participate in periodic face-to-face meetings, trade shows, and internal team gatherings across Europe (approximately every two months)