Client Success Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver administrative assistance to clients and account managers.

• Oversee and address client inquiries from initiation to completion.

• Engage with clients in a clear and professional manner throughout each request.

• Organize and maintain documentation and client records.

• Ensure consistent quality in service delivery.

• Handle around 15 requests daily, successfully resolving 7–10 of them.

• Strive for optimal outcomes for clients on every request.

• Keep assigned tickets well-organized and up-to-date.

• Follow up on outstanding items from vendors and third parties until closure.

• Refer requests to the account manager when their input is necessary.

⛳️ Requirements

• Demonstrated experience in an administrative, coordination, or client support role for a minimum of 2 years.

• Background in a Managed Service Provider or at least Tier 2 level IT support experience.

• Exceptional customer service and communication abilities.

• Outstanding written and verbal English skills.

• Strong organizational skills with keen attention to detail.

• Familiarity with working in a ticketing system.

• Take ownership of assigned tasks and ensure their completion.

• Basic knowledge of technology in a business setting.

• Working knowledge of software licensing, renewals, and ordering processes.

• Availability during US Eastern business hours, 8:30am–5:30pm ET (approximately 2:30pm–11:30pm SAST).

• Dependable internet connection and a suitable home work environment.

• Experience with ConnectWise or a similar PSA is advantageous.

• Familiarity with 365 administration is beneficial.

• Experience in coordinating with vendors or telecom carriers is a plus.

🏝️ Benefits

• A culture that prioritizes care for clients and one another.

• Core value of being Fun & Balanced.

• Positive and supportive team environment.

• Engaging work that makes a difference.

• Opportunities for growth within a rapidly expanding, industry-leading company.