Customer Success Manager – FinTech, DATEV Experience

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct demonstration calls while actively listening to understand customer needs in the e-commerce and SaaS domains, and provide appropriate solutions.

• Manage support tickets independently and deliver prompt, customer-oriented solutions.

• Collaborate closely with the Onboarding and Automation teams to ensure customer satisfaction and continuously enhance solutions.

• Independently produce content such as blog articles, templates, and help documentation.

• Actively contribute to the execution of the AI and content strategy.

⛳️ Requirements

• Background in financial accounting or a strong comprehension of tax-related processes.

• Experience in direct customer interaction, preferably within a SaaS context.

• Strong intuition for understanding customer needs.

• Capability to define, monitor, and achieve realistic goals and KPIs.

• Exceptional written and verbal communication skills in both German and English.

• Proficient in Zendesk, Confluence, Slack, Google Workspace, or similar platforms.

🏝️ Benefits

• Comprehensive onboarding program.

• Ongoing mentoring.

• Continuous opportunities for professional development.

• Regular development discussions.

• Annual budget for professional development.

• No dress code.

• Team dinners.

• Sports activities.

• After-work social gatherings.

• Regular company offsites.

• Remote-first work model or office-based work directly at Ostbahnhof.

• Family-friendly policies, allowing flexibility in work hours and location.

• Attractive compensation package.

• 30 days of paid vacation.