Customer Success Manager – Europe

This is a fully remote position, open to applicants in Europe.

📋 Description

• Collaborate closely with late-stage prospects and current customers to facilitate quick and meaningful value creation with Weflow.

• Take ownership of retention and expansion efforts across a portfolio of key accounts.

• Propel adoption, renewals, and revenue growth through effective onboarding and comprehensive product utilization.

• Ensure a smooth onboarding process, as well as sustained adoption, retention, and revenue growth throughout the customer journey.

• Establish Weflow's Customer Success function from the ground up.

• Create the Customer Success playbook and be responsible for achieving commercial outcomes.

• Develop a robust network within the global RevOps and Sales community.

• Work closely with Weflow founders and cross-functional teams including Sales, Product, and Marketing.

⛳️ Requirements

• 2-5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering.

• Strong technical proficiency with CRM systems, particularly Salesforce.

• Experience in data integrations and collaboration with RevOps teams.

• Demonstrated success in onboarding and implementation metrics, with a strong focus on urgency in these areas.

• A curious mindset with the ability to leverage AI for process optimization within the department.

• A data-driven approach to decision-making, capable of translating insights into actionable strategies.

• Excellent skills in cross-functional collaboration with Sales, Product, and Marketing teams.

• Outstanding executive communication and stakeholder management abilities.

• Experience in Revenue Operations and/or as a Salesforce administrator is advantageous.

• Background in leading implementation teams for complex products is a plus.

• Familiarity or deep understanding of Salesforce data capture, pipeline management, and forecasting is a plus.

🏝️ Benefits

• Performance-based incentives.

• Equity options.

• Flexible paid time off (PTO).

• Competitive salary package.

• Opportunity to collaborate with seasoned RevOps & GTM leaders.

• A high-impact role within a culture focused on customer satisfaction and rapid growth.

• Access to internal and external best-in-class businesses leading the way in modern AI-driven revenue platforms.