Customer Success Manager – North

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Activate newly onboarded repairers.

• Develop the activation and retention playbook.

• Ensure data integrity and system management.

• Promote adoption and customer retention.

• Serve as the primary contact for repairers after signing.

• Represent the voice of the repairer within the organization.

⛳️ Requirements

• Experience in early customer success or account management.

• Ability to design and implement processes and systems.

• Proficient with data analysis and relevant tools.

• Hands-on, organized, and resourceful.

• Excellent communication skills across various audiences.

• Possess an ownership mentality and demonstrate high potential.

• (Bonus) Experience in automotive, marketplace, or B2B SaaS sectors.

🏝️ Benefits

• Competitive base salary + equity

• Commuting allowance.

• Annual global offsite in New Zealand.