Customer Success Manager, Mid-Market

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of a portfolio of mid-market customer relationships to demonstrate the value of Greenhouse and enhance both gross and net revenue retention.

• Delve into each customer's objectives through insightful discovery and translate these into successful business outcomes that you implement and validate.

• Develop and enhance AI-driven workflows that minimize administrative tasks and amplify the value you provide across your portfolio.

• Strategically prioritize your accounts, determining which products and features are most relevant to each client in a dynamic, competitive landscape.

• Serve as an internal advocate for customer needs, collaborating with our Support, Product, Engineering, and Sales teams.

• Collaborate with Account Managers throughout the customer journey to avert churn, identify expansion opportunities, and secure renewals.

• Work alongside Implementation Strategists during onboarding to guarantee the successful launch of new Greenhouse clients.

• Undertake additional projects and responsibilities as required by business needs.

⛳️ Requirements

• Minimum of 2 years of direct account management or customer success experience, ideally within the B2B tech/SaaS sector.

• Proven history of meeting or exceeding gross revenue retention targets.

• Demonstrated proficiency in AI – you have built and refined AI workflows or automations, rather than just utilized the tools.

• Excellent written and verbal presentation abilities.

• Solutions-oriented approach to addressing objections, including managing high-pressure pricing and product discussions.

• Capability to navigate conflicting priorities across a sizable portfolio of business.

• Experience in the HR or Talent Acquisition technology sector is a plus.

• Your unique skills! Your background offers a distinctive perspective and a set of transferable abilities that may not always align with a specific role - these are the qualities we appreciate at Greenhouse. If you don’t meet every qualification listed above, we still strongly encourage you to submit your application.

🏝️ Benefits

• Medical, dental, and vision insurance

• Basic life insurance

• Mental health resources

• Financial wellness benefits

• Fully paid parental leave program

• Short-term and long-term disability coverage for US-based employees

• 401(k) plan with company match

• Up to 14 scheduled paid holidays

• Up to 80 hours of paid sick leave

• Up to 20-25 days of paid vacation time annually, depending on tenure

• Flexible paid time off (PTO) for exempt employees