Customer Success Manager – Mid-Level (Digital Products)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate onboarding and assist customers throughout their journey;

• Cultivate consultative relationships to ensure an outstanding customer experience;

• Act as the main liaison between the client and internal teams;

• Track key success and satisfaction metrics;

• Identify opportunities for upselling and cross-selling in collaboration with the sales/commercial team;

• Arrange follow-up and strategic alignment meetings;

• Document information and monitor action plans in the CRM;

• Provide insights to internal teams for the ongoing enhancement of products and processes.

⛳️ Requirements

• Background in Customer Success, Customer Service, or Client Relationship roles;

• Experience within marketing agencies, technology firms, or digital product enterprises;

• Exceptional verbal and written communication skills;

• Analytical, organized, and equipped with a problem-solving mindset;

• Capability to manage multiple clients and priorities concurrently;

• Results-driven with an emphasis on retention and customer experience.

🏝️ Benefits

• Competitive salary and performance-based incentives;

• Opportunities for professional development and career advancement;

• Comprehensive health and wellness benefits;

• Flexible work arrangements to support work-life balance;

• A collaborative and inclusive company culture.