Customer Success Manager – Media Buyers

This is a fully remote position, open to applicants in Germany.

📋 Description

• Develop a comprehensive understanding of the client's business objectives and goals.

• Offer DSP guidance and strategic consultation starting from the onboarding phase.

• Maintain thorough internal records of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies.

• Conduct engaging and insightful Quarterly Business Reviews that emphasize learnings, growth opportunities, and advocacy for the product roadmap.

• Co-manage and optimize campaigns alongside the Client or Trading team, analyzing aggregate performance and log-level data to enhance strategies.

• Provide weekly or bi-weekly updates on account progress to both internal and external stakeholders (client, PSS Lead, Product teams, etc.).

• Collaborate with your Team Lead to set and achieve monthly and quarterly growth and milestone objectives.

• Take ownership of end-to-end client success and outcomes through proactive optimizations, troubleshooting, and coordination.

• Proactively identify and respond to emerging client needs.

• Collaborate closely with the product team on enhancements based on client feedback.

• Efficiently diagnose issues and communicate them to the product and technical teams.

• Regularly provide feedback to management regarding client needs, as well as market and competitor intelligence.

⛳️ Requirements

• Minimum of 2 years of experience managing performance-driven web clients – a must-have.

• Practical experience with programmatic or digital advertising platforms.

• Demonstrated ability to establish and drive processes that significantly benefit clients.

• Ability to work both independently and collaboratively.

• Strong analytical skills: capable of analyzing data, identifying trends, and translating insights into actionable strategies.

• A proactive attitude: comfortable addressing challenges and quickly finding solutions.

• Attention to detail.

🏝️ Benefits

• Exceptional career advancement and learning opportunities.

• A unique chance to be part of an experienced team of industry experts and entrepreneurs driving significant change in the Adtech market.

• Direct, hands-on experience with management on a daily basis.

• A dynamic, motivated, and diverse team spread across Germany, India, the UK, Argentina, Ukraine, Turkey, Spain, and many other countries.

• Flexible work-from-home options.

• A budget of $500 for home office setup.

• A $1,000 annual budget for learning and development.