Customer Success Manager – Marketing Industry

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the main point of contact for designated clients while fostering strong professional relationships.

• Engage in regular communication with clients regarding their goals, priorities, challenges, satisfaction, initiatives, deliverables, performance, and next steps.

• Ensure that client expectations are clearly understood and conveyed to the internal team.

• Proactively identify client concerns or risks before they escalate into larger issues.

• Assist clients in comprehending marketing performance and translating results into actionable next steps.

• Analyze client campaigns and marketing performance to pinpoint trends, issues, and opportunities.

• Collaborate with internal marketing specialists to assess campaign performance and suggest improvements.

• Coordinate projects and deliverables among internal marketing team members.

• Assign tasks and monitor their progress to ensure that deadlines and commitments are fulfilled.

• Maintain oversight of project status, outstanding tasks, and upcoming priorities.

• Identify bottlenecks, missing information, and possible delays.

• Facilitate effective communication between clients and internal marketing specialists.

• Aggregate and organize client reporting across various marketing initiatives.

• Review KPIs and marketing metrics to evaluate client performance.

• Interpret reporting to uncover insights, trends, and areas for enhancement.

• Prepare and communicate performance updates to clients and internal stakeholders.

• Identify opportunities for additional services, increased marketing budgets, or expanded client engagements.

• Collaborate with leadership and marketing specialists on recommendations for account growth.

• Take ownership of client and project issues until resolution.

• Address problems independently, prioritize competing requests, improve processes and client experiences, and escalate issues when necessary.

⛳️ Requirements

• 3+ years of experience in Customer Success, Account Management, Client Services, Project Management, Digital Marketing, or a related field.

• Prior experience working with clients in a professional or agency setting.

• Familiarity with digital marketing campaigns and a solid understanding of marketing concepts and performance metrics.

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills and the ability to build client relationships.

• Exceptional organizational and project management capabilities.

• Proficiency in managing multiple clients, projects, priorities, and deadlines concurrently.

• Comfortable working with reporting, data, and performance metrics.

• Proven ability to work independently with minimal supervision.

• Strong problem-solving and critical-thinking abilities.

• Excellent follow-through and accountability.

• Capable of effectively coordinating with various team members and departments.

• Confident in communicating with clients and internal marketing specialists.

• Proactive approach with a strong sense of ownership.

• Ability to make sound decisions independently and take action without needing constant approval.

• Comfortable in a fast-paced, remote work environment where priorities may shift.

• Experience with Google Workspace / Google Drive, Slack, CRM platforms, project management and task-tracking tools, marketing reporting and analytics platforms, Google Analytics, Google Ads, Meta Ads Manager, SEO tools, and ChatGPT or other AI productivity tools.

• Familiarity with additional digital marketing platforms and reporting tools is a plus.

🏝️ Benefits

• Opportunity for growth within a rapidly expanding company with increasing responsibilities over time.

• Fully remote position (LATAM).

• Potential for salary increases based on performance.