Customer Success Manager – Legal AI Solutions

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Regularly engage with senior executives to grasp their objectives and offer strategic counsel.

• Collaboratively develop success plans with clients to ensure value and outcomes from Thomson Reuters' legal AI solutions.

• Work alongside clients to pinpoint their specific business challenges and create customized workflows/use cases.

• Collaborate with clients to secure executive sponsorship and outline change management strategies.

• Ensure proper training for users and establish joint strategies to enhance the adoption of TR Legal AI solutions.

• Document the value provided to clients, conduct executive business reviews, and formulate a shared roadmap for success.

• Proactively respond to client needs and discover opportunities for growth.

⛳️ Requirements

• A formal legal education (JD) or significant experience in legal technology, working with attorneys, or legal professionals.

• Over 5 years of experience in Customer Success, Consulting within legal technology, Account Management, or a similar role with prominent legal tech consulting firms or SaaS companies.

• Familiarity with legal technology or AI-driven platforms and a commitment to keeping abreast of advancements in legal tech.

• Excellent interpersonal and communication skills.

• Demonstrated capability to build trusting relationships and serve as a strategic advisor to clients.

• A proactive and personable approach to problem-solving.

• Willingness to travel once a month.

🏝️ Benefits

• Flexible vacation.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings.

• Tuition reimbursement.

• Employee incentive programs.

• Resources for mental, physical, and financial wellbeing.

• Competitive health, dental, vision, disability, and life insurance programs.

• 401k plan with company match.

• Paid holidays including two company mental health days off.

• Parental leave.

• Sabbatical leave.

• Optional hospital, accident, and sickness insurance fully paid by the employee.

• Optional life and AD&D insurance fully paid by the employee.

• Flexible Spending and Health Savings Accounts.

• Fitness reimbursement.

• Access to Employee Assistance Program.

• Group Legal Identity Theft Protection benefit fully paid by the employee.

• Access to 529 Plan.

• Commuter benefits.

• Adoption & Surrogacy Assistance.

• Tuition Reimbursement.

• Access to Employee Stock Purchase Plan.