Customer Success Manager, Law Firms

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for retention and growth within a portfolio of law-firm clients, safeguarding revenue while increasing Proof's market share.

• Discover opportunities across various offices, attorneys, practice areas, and jurisdictions and transform them into expansion revenue.

• Develop multi-faceted relationships with firm owners, managing partners, and operations executives.

• Conduct strategic business reviews centered on outcomes and growth.

• Track volume, revenue, and customer sentiment to proactively identify risks.

• Collaborate with Account Executives to transition new clients into sustained production.

• Maintain a data-driven expansion pipeline and portfolio forecast.

• Manage escalations while ensuring alignment between customers and internal teams.

⛳️ Requirements

• Over 5 years of experience in Customer Success, account management, sales, or another commercial customer-facing role.

• Proven history of converting account insights into qualified, closed expansion revenue, beyond just retention.

• Capability to establish credibility with firm owners and managing partners, not solely with day-to-day contacts.

• Willingness to travel 20-25% of the time for onsite customer visits, events, and internal meetings.

• Full ownership of commitments from start to finish.

• Familiarity with law firms, legal technology, or usage-based/consumption revenue models is advantageous.

• Participation in E-Verify and compliance with right-to-work regulations.

🏝️ Benefits

• Comprehensive medical, dental, vision, disability insurance, paid parental leave, and 401(k).

• Generous paid time off and paid holidays.

• Work-from-home stipend.