Customer Success Manager, Large & Enterprise

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take proactive ownership of a portfolio of enterprise-level customer accounts, specializing in the Texas market.

• Create ongoing success strategies to ensure alignment with goals, product adoption, expansion, and customer loyalty.

• Assist customers during their launch phases by facilitating data integration and system configuration alongside the implementation team.

• Discover opportunities to enhance customer value through effective product adoption, sharing best practices, and regularly showcasing ROI.

• Maintain expertise in the product and generate enthusiasm for enhancements, keeping customers updated; provide demos, additional training, and rollout support as required.

• Cultivate relationships with key stakeholders, address issues and escalations, and consistently provide a positive, customer-focused experience.

• Collaborate closely across departments to develop strategies that establish, expand, and strengthen customer relationships.

• Represent the customer's voice within ParentSquare, gathering and interpreting feedback to foster continuous improvement in the customer experience.

• Commit to attending at least one conference annually and participating in one community connect each quarter.

⛳️ Requirements

• A minimum of 2 years of experience as a Customer Success Manager or Account Manager.

• At least 2 years of experience in K12 EdTech, particularly with large district implementations.

• Familiarity with school communication tools, integration tools, and/or SIS is advantageous.

• Exceptional communication skills and strong attention to detail.

• Proficient in project management and capable of prioritizing tasks in a fast-paced, dynamic environment.

🏝️ Benefits

• Employer-sponsored health insurance, including coverage for dependents.

• An employer-matched 401K retirement savings plan starting from day one.

• Paid parental leave.

• Stock options available.

• Health and wellness reimbursements.

• Paid time off that increases annually.

• 15 paid holidays each year, including your birthday!

• All necessary tools and equipment for your home office will be provided.