Customer Success Manager, Korea

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Drive Account Retention: Monitor user engagement patterns and health metrics to identify decreases in activity early, developing targeted strategies to ensure renewals.

• Scale Customer Enablement: Create and provide localized self-service educational materials, videos, and documentation that eliminate technical barriers and enhance product adoption.

• Translate Data into Strategy: Perform proactive account health assessments for strategic partners, converting raw platform data into clear, actionable insights for customer stakeholders.

• Lead Localized Engagement: Oversee the regional Net Promoter Score (NPS) initiative, addressing feedback and adapting resources to improve the product experience for Korean users.

• Influence Product Evolution: Collaborate across departments with Support, Account Management, and Product teams to address customer challenges and guide the regional product roadmap.

⛳️ Requirements

• Bilingual Communication Fluency: Native-level command of Korean and professional proficiency in English.

• Data Literacy: Demonstrated ability to analyze customer behavior and trends using tools such as Excel, BI dashboards, or CRM systems.

• Enablement Creation: Experience in developing effective customer-facing training materials, guides, or video resources.

• Strategic Problem Solving: Proven history of identifying operational issues early and delivering structured, results-oriented solutions.

• Flexible Operational Style: Ability to work independently within a remote-first, international team environment.

• Travel Readiness: Willingness to travel up to 20% within the region for face-to-face strategic reviews.

🏝️ Benefits

• Health insurance

• Flexible spending accounts

• Retirement savings plans

• Life and disability insurance programs

• Paid time off