Customer Success Manager, III

This is a fully remote position, open to applicants in Japan.

📋 Description

• Manages the customer relationship and actively oversees both internal and external stakeholder interactions at all levels (i.e., executive, management, technical leaders), including discussions on the strategic roadmap.

• Cultivates and develops relationships while tailoring value and adoption messaging to align with the interests and levels of customer stakeholders.

• Creates and sustains strategic Customer Success Plans that correspond with value milestones and business outcomes defined by the customer.

• Tracks customer KPIs to emphasize the value of the customer solution, pinpoint areas for enhancing the customer experience, and refine the solution.

• Serves as a point of escalation for significant customer issues when needed, ensuring that the appropriate teams within One Identity are engaged for swift resolution.

⛳️ Requirements

• At least 6 years of experience in customer success, technical account management, sales engineering, or a similar role focused on driving customer success and product/service adoption.

• Capability to convert business requirements into business value and collaborate with sales and marketing to advocate for value-driven solutions.

• Proficiency in managing executive relationships and discussions in both Japanese and English.

• Strong understanding of Customer Success best practices, with experience in defining processes and providing enablement programs to foster adoption in CS and across the organization.

• Exceptional organizational skills with the ability to set milestones and keep success plans on track.

• Experience in leading, adopting, and driving change both internally and externally.

🏝️ Benefits

• Health and wellness programs

• Professional development opportunities

• Health insurance

• 401(k) matching

• Paid time off