Customer Success Manager II

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of accounts and renewals within a designated territory.

• Promote customer engagement and ensure value realization.

• Negotiate advantageous renewal terms and offer insights to enhance outcomes.

• Conduct regular business reviews with clients.

• Work alongside internal teams to formulate growth and risk reduction strategies.

• Assess portfolio utilization and prioritize customer objectives.

• Execute win/win negotiation tactics.

⛳️ Requirements

• Over 8 years of experience in Sales, Renewal Management, Account Management, and/or Customer Success.

• Proven track record in quota-carrying roles and consistently meeting key performance indicators.

• Experience with deal negotiation processes and a history of successful outcomes.

• BA/BS degree or similar professional experience.

• Strong skills in contract negotiation.

• Experience in fostering adoption throughout organizations.

• Ability to showcase a strategic approach to facilitate persuasive value discussions with customers at the executive level.

• Proficiency in Salesforce.

• Exceptional written and verbal communication abilities.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Options for remote work.