Customer Success Manager II

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Take ownership of customer outcomes across a diverse portfolio of accounts.

• Facilitate strategic planning sessions and conduct business reviews.

• Guide customer onboarding, adoption, and engagement milestones.

• Foster strong relationships at both operational and managerial levels.

• Monitor adoption and performance metrics to pinpoint risks and opportunities.

• Collaborate across various functions to address issues and highlight enhancements.

• Advocate for customers through references, case studies, and more.

• Support organizational growth by identifying upsell or expansion opportunities.

• Achieve performance targets linked to retention, expansion, and customer satisfaction (CSAT) and Net Promoter Score (NPS).

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 4–6 years of experience in customer success, account management, or a similar role, preferably within the healthcare SaaS/technology sector.

• Proven ability to manage moderately complex accounts and deliver quantifiable results.

🏝️ Benefits

• AvaSure sponsored Medical, Dental & Vision.

• Safe Harbor 401K with Employer Matching up to 4%.

• HSA Employer Contributions.

• Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans.

• Flexible Time Off Plan & Paid Holidays.

• Parental Leave.

• Generous Tuition & Continuing Education Reimbursement available.

• Employee Referral Bonus.