Customer Success Manager II

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary trusted liaison for key customer stakeholders.

• Oversee daily account management, encompassing both internal and external meetings, customer escalations, and quarterly business reviews (QBRs).

• Direct and coordinate Value-Based Outcomes and Success Planning initiatives.

• Assist customers in adopting and operationalizing Akamai products to meet their business objectives.

• Monitor customer health and product usage to pinpoint potential risks.

• Ensure renewals and recognize opportunities for expansion.

• Collaborate with the Sales team on renewal processes.

• Engage with customers in the DACH Region through both in-person and virtual interactions.

• Work alongside Integrated Account Teams and various Akamai divisions to address complex challenges and enhance partnership value.

⛳️ Requirements

• Experience in Customer Success.

• Strong understanding of internet and cloud computing technologies.

• Familiarity with content delivery and cybersecurity technologies.

• Excellent organizational, analytical, and problem-solving capabilities.

• Proven track record of developing long-term, strategic relationships with clients, including C-level stakeholders.

• Experience in customer-facing roles.

• A performance-driven growth mindset and proactive approach.

• Outstanding listening, communication, and presentation skills.

• Proficiency in German and business-level English.

🏝️ Benefits

• Support for health, well-being, financial matters, and life beyond work.

• FlexBase flexible work arrangements: options to work from home, in an office, or a blend of both.