Customer Success Manager I

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Position Teamworks for ongoing growth in Italy and Southern Europe, contributing to the company's strategy by leveraging market insights and aligning go-to-market plans and growth strategies with industry demands.

• Manage the complete customer relationship for an expanding portfolio of accounts across Italy and Southern Europe.

• Lead Hub implementations delivered entirely in Italian, collaborating with Product Success on non-Hub products.

• Analyze customer data to extract insights that inform account success, and pinpoint opportunities to enhance engagement and deliver value.

• Drive renewals and maintain account health in accordance with the team's impressive 96.5% renewal rate.

• Collaborate with a dedicated Italian-speaking Account Executive on demonstrations and cross-sell opportunities while overseeing the post-sale relationship.

• Cultivate in-person customer relationships throughout the region through regular on-site visits.

• Assist in transforming regional customer trust into long-term, renewing clientele.

⛳️ Requirements

• Proficient in both Italian and English, in both spoken and written forms.

• Residing in the UK.

• Willingness to travel frequently to Italy.

• Practical experience within a professional sports organization or club.

• Strong project management skills.

• Data literacy.

• Excellent communication skills to convey technical concepts to coaches, medical staff, and administrators.

• Data-driven mindset with a strong enthusiasm for customer experience.

• Exceptional leadership and communication skills to guide professional sports organizations through software adoption.

• Previous experience living and working in Italy, along with existing relationships or regional market knowledge, is preferred as an advantage.

• Experience specifically within professional football is advantageous.

• Prior experience using Teamworks products, ideally Hub, or substantial familiarity with the Teamworks suite is a benefit.

• Must possess the legal right to work in the specified location without employer sponsorship now or in the future.

🏝️ Benefits

• £47K–£63K base salary range.

• Equity.

• Commission.

• Opportunity to influence Teamworks' presence in Italy and Southern Europe.

• Genuine autonomy in a pioneering growth-market opportunity.

• Career advancement prospects.

• Opportunities to contribute to transformative innovations.

• Chances to establish long-term financial security.

• Equal opportunity employer.

• Reasonable accommodations for candidates with disabilities during the hiring process.