Customer Success Manager I

This is a fully remote position, open to applicants in Italy.

📋 Description

• Position Teamworks for sustained growth in Italy and Southern Europe by contributing to the company strategy grounded in market insights, and aligning go-to-market plans and expansion strategies with industry demands.

• Manage the complete relationship for an expanding portfolio of accounts throughout Italy and Southern Europe.

• Oversee Hub implementations conducted exclusively in Italian, collaborating with the Product Success team on non-Hub offerings.

• Examine customer data, derive insights to enhance account performance, and pinpoint opportunities to boost engagement and deliver value.

• Propel renewals and maintain account health in alignment with the team's impressive 96.5% renewal rate.

• Collaborate with a dedicated Italian-speaking Account Executive on demonstrations and cross-selling initiatives while managing the post-sale relationship.

• Cultivate in-person customer relationships throughout the region via regular on-site visits.

⛳️ Requirements

• Proficient in both Italian and English, in both spoken and written forms.

• Practical experience in a professional sports organization or club.

• Excellent project management, data literacy, and communication skills.

• Capable of interpreting technical concepts for coaches, medical personnel, and administrative staff.

• Data-driven mindset with a strong enthusiasm for enhancing customer experience.

• Exceptional leadership and communication skills to assist professional sports organizations in adopting software solutions.

• Residing in Italy, with established connections or market knowledge in the area.

• Experience specifically within professional football is a plus.

• Previous use of Teamworks products, particularly Hub, or a solid familiarity with the suite is preferable.

• Must possess the legal right to work in the specified location without requiring employer sponsorship now or in the future.

🏝️ Benefits

• €8K commission.

• Offers equity.

• Remote work arrangement.

• Regular on-site customer visits across the region.