Customer Success Manager – Healthcare Risk Adjustment

This is a fully remote position, open to applicants in United States.

📋 Description

• The Customer Success Manager for Risk Adjustment will focus on establishing long-term, strategic partnerships at the executive level with high-revenue, complex customers, particularly within the ACA HHS CMS RADV Initial Validation Audit.

• You will analyze your assigned book of business to grasp your customers' value drivers, business objectives, workflows, organizational structures, and requirements.

• Acting as the main point of contact, your role will involve ensuring the customer's effective adoption of the Reveleer platform technology while also achieving successful project outcomes through collaboration with Operations, Product, Analytics, and Engineering teams.

• Engage with customers on a daily basis through scheduled meetings, emails, and ad-hoc calls as needed.

• Maintain proactive daily awareness of customer reporting and alignment with service level agreements, along with the capability to communicate gap-closing strategies.

• Possess in-depth knowledge of CMS Regulatory requirements related to solutions offered by Reveleer.

• Collaborate closely with senior leadership to identify, monitor, and resolve critical project issues, ensuring that escalations are clearly defined, prioritized, and managed effectively to meet the customer's business needs.

• Cultivate a thorough understanding of Reveleer’s platform and service offerings to provide consultative support, share best practices, drive expansion, and enhance retention.

• Utilize Gainsight to develop success plans, assess customer health, and document progress toward established program goals and milestones.

• Regularly participate in departmental and organizational meetings to communicate significant milestones, conduct business reviews, create executive summaries, and utilize various communication methods as required to present to internal audiences, including senior leadership and C-Suite executives.

⛳️ Requirements

• A Bachelor's Degree is preferred, or equivalent work experience is required.

• 5+ years of experience in a Health Plan or a customer-facing vendor management role, specifically managing Risk Adjustment related to RADV lines of business, or other relevant healthcare experience.

• At least two years of experience in account management within the HHS RADV Initial Validation Audit.

• Significant experience in presenting detailed reports, gap-closing plans, and project plan dependencies to senior-level customer contacts.

• Strong project management skills with a proven ability to manage and track multiple customer requests, issues, and project plans.

• Self-motivated team player with outstanding organizational, presentation, and communication skills, both written and verbal.

• Proven ability to perform in agile, SaaS-based environments while demonstrating high levels of professionalism and interpersonal savvy in high-stress situations.

• Proficient in MS Office, with advanced proficiency in Excel.

🏝️ Benefits

• Competitive salary

• Medical, Dental, and Vision benefits

• 401k match

• Generous PTO plan