Customer Success Manager – Healthcare

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and nurture trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams within customer organizations.

• Act as the strategic advisor post-sales, aligning UiPath capabilities and Agentic AI innovations with customer priorities and business goals.

• Create and implement success and value realization strategies that yield measurable results, enhance adoption, retention, and growth.

• Conduct executive business reviews, steering committee meetings, and discussions on value realization.

• Oversee intricate, multi-workstream transformation initiatives that involve business, operational, technology, and change management stakeholders.

• Set up governance frameworks, success indicators, risk management strategies, and executive reporting systems.

• Manage coordination among internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams.

• Recognize and address risks while ensuring customers maintain progress towards strategic goals.

• Utilize your prior experience in or advisory roles within core health system functions to identify and pursue high-impact automation opportunities that can be scaled across your portfolio.

• Assist and guide delivery teams through provider-specific requirement gathering and process/technology redesign.

• Remain informed on healthcare industry trends, Agentic AI, automation technologies, and innovative SaaS solutions.

• Aid customers in defining, measuring, and articulating the business impact of automation and AI initiatives.

• Convert technical capabilities into business outcomes that resonate with executive and operational stakeholders.

• Find opportunities to enhance platform adoption by aligning UiPath solutions with the evolving priorities of customers.

• Foster customer advocacy through successful outcomes and a robust partnership.

⛳️ Requirements

• Over 10 years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or other relevant customer-facing roles.

• Demonstrated experience in leading large-scale, multi-workstream programs with cross-functional stakeholders, competing priorities, and executive governance.

• Strong aptitude for translating complex provider-specific concepts and challenges into automation opportunities with clear, business-focused messaging for varied audiences.

• Outstanding communication, presentation, facilitation, and stakeholder management abilities.

• Exhibits executive presence with the capability to influence without direct authority.

• Experience in identifying and developing business cases, driving organizational alignment, managing risk, and achieving measurable customer success.

• Comfortable discussing automation, AI, cloud technologies, and enterprise software solutions with both business and technical audiences.

• Proven track record of quickly learning and adopting emerging technologies and applying them to customer business challenges.

🏝️ Benefits

• Offers Equity

• Offers Bonus