Customer Success Manager – Growth

📋 Description

• Oversee a portfolio of accounts on both a one-on-one and one-to-many basis, linking Varicent with our Customers through digital channels.

• Act as the voice of the Customer (customer advocacy) to contribute insights into all core product, marketing, and sales processes.

• Identify opportunities for expansion to enhance value for both the Customer and Varicent.

• Generate value for Customers by gathering and sharing success stories, while being accountable for driving high engagement with Varicent products through comprehensive and action-oriented playbooks.

• Develop and utilize Varicent product knowledge to assist our Customers on their journeys.

• Use collected data to refine and improve existing playbooks, as well as create additional strategies to further enhance Customer maturity.

• Establish and nurture relationships with the relevant stakeholders in your portfolio.

• Engage with your Customers early in their lifecycle, from onboarding through to value realization.

• Maintain and update various systems that support the one-to-many dynamic, with a sense of urgency and meticulous attention to detail.

• Become a subject matter expert (SME) in your product area and contribute to the creation of digital content for the Customer base.

• Seek and respond to feedback from your manager to foster growth in your role.

⛳️ Requirements

• A minimum of 2 years of experience in customer success or account management within a SaaS or software organization.

• Preference for experience in creating digital marketing content (including the use of digital marketing tools).

• A strong passion for the future of work and a desire to positively influence the work lives of individuals in large organizations.

• A collaborative team player with a demonstrated history of thriving in rapidly growing environments and taking initiative beyond expectations.

• Ability to build trust and communicate effectively across a diverse range of stakeholders, including executives, administrators, and technical leads.

• Proven ability to work independently to ensure the success of both your Customers and Varicent.

• Capability to link the Customer’s business processes with product functionalities.

• Strong interpersonal skills that foster trusted advisor relationships with clients.

• Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.

• Familiarity with commonly used Customer Success tools such as Salesforce, Gong, Zoom, Excel, PPT, etc.

• An adaptable mindset, able to operate effectively in the face of change.

• Driven, self-motivated, and enthusiastic, with a positive “can do” attitude.

• Experience in negotiating contracts and managing renewals.

• Cultural awareness and appreciation for diversity.

• Bachelor’s degree focused on information technology, business, or finance is preferred.

🏝️ Benefits

• Variable compensation program