Customer Success Manager – Growth

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the growth strategy for a diverse portfolio of small to medium-sized business (SMB) customers.

• Assess customer health and product usage to determine priority for outreach efforts.

• Implement scalable, data-driven engagement strategies.

• Collaborate with customers to enhance product usage and achieve business objectives.

• Establish trusted relationships with customers through tailored engagement.

⛳️ Requirements

• 2-5 years of experience in Customer Success, Account Management, Sales, Business Development, or a related position within a B2B SaaS environment.

• Excellent communication and discovery skills.

• Proficient in utilizing CRM systems such as HubSpot or Salesforce.

• Capability to analyze customer data and pinpoint growth opportunities.

🏝️ Benefits

• Competitive salary.

• Health insurance.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.