Customer Success Manager – GRC, Governance, Risk, and Compliance

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the adoption of Workiva solutions among customers.

• Guarantee ongoing ROI for your clientele.

• Provide consultation on best practices, workflows, and management business reviews.

• Cultivate multifaceted relationships within customer organizations.

• Identify potential risks within assigned accounts and take necessary actions to manage or escalate them for effective resolution.

• Ensure all customers are consistently progressing towards key milestones in the Customer Journey using customer-facing Success Plans.

• Represent customer interests internally by offering ongoing feedback to Workiva’s Sales, Services, Marketing, Product, and Engineering teams.

• Collaborate with Sales to grasp the specifics of forthcoming renewals.

• Educate customers on how to utilize the Workiva Platform.

• Utilize customer management tools to monitor customer interactions, issues, and performance metrics.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of experience and education in a relevant field; an advanced degree may be accepted in place of professional experience.

• A minimum of 2 years of relevant experience (Customer Success, Customer Service, Account Management, or Sales).

🏝️ Benefits

• An annual discretionary bonus, typically awarded.

• Restricted Stock Units provided at the time of hiring.

• 401(k) matching and a comprehensive employee benefits package.