This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Collaborate with State Account Executives to align agency goals, promote solution adoption, and pinpoint strategic revenue growth opportunities.

• Serve as a public sector subject matter expert, overseeing client onboarding, system integration planning, and ongoing technical support.

• Perform regular performance assessments and value-realization reviews to evaluate data usage, enhance billing structures, and reduce churn risk.

• Facilitate cross-functional collaboration with operations, engineering, and product teams to address client technical feedback and guide future platform improvements.

• Create automated data reporting processes utilizing modern productivity tools to present weekly, monthly, and quarterly performance metrics to key stakeholders.

• Provide comprehensive support for account health, strategic planning, customer advocacy, and operational assistance.

⛳️ Requirements

• A bachelor's degree or equivalent work experience.

• Over 3 years of experience in enterprise customer success, strategic account management, or technical consulting.

• At least 1 year of direct experience supporting state government agencies is highly preferred.

• Established ability to function as a cross-functional liaison among sales, product, and technical customer support teams.

• Strong project management history with proven success in driving client retention and adoption metrics.

• Willingness to travel up to 50%.

• Experience in utilizing or developing AI productivity tools, prompt engineering, or modern automation platforms in a customer-facing role.

• Extensive knowledge of government contract structures, public sector administrative platforms, public sector data compliance standards, and agency procurement processes.

• Professional certifications in Customer Success or Agile/Project Management methodologies.