Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Act as the main point of contact for customers throughout their entire lifecycle.

• Cultivate customer relationships with a focus on achieving business outcomes.

• Optimize customers’ return on investment in the Workiva Platform.

• Establish and nurture relationships with management, product adoption advocates, and key stakeholders.

• Promote customer adoption of Workiva solutions.

• Ensure ongoing customer return on investment.

• Provide consultation on best practices, workflows, and management business reviews.

• Build multi-faceted relationships across customer organizations.

• Identify risks within assigned accounts and manage or escalate them to ensure resolution.

• Guide customers toward significant milestones in their Customer Journey using success plans.

• Advocate for customers within the organization by relaying feedback to Sales, Services, Marketing, Product, and Engineering teams.

• Collaborate with Sales on upcoming renewals.

• Educate customers on how to effectively use the Workiva Platform.

• Monitor customer communications, issues, and metrics utilizing customer management tools.

• Discover opportunities and generate additional revenue through upselling and cross-selling.

• Support client renewal and retention objectives.

• Manage escalations and coordinate with various functional areas.

• Function as an individual contributor.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of experience and education in a relevant field.

• Two years of related experience in Customer Success, Customer Service, Account Management, or Sales.

• An advanced degree may substitute for professional experience.

• Experience with supporting a SaaS application is preferred.

• Strong dedication to customer success.

• Ability to comprehend complex issues and articulate their origins in simple terms.

• Excellent communication and presentation abilities.

• Comfort in providing consultative recommendations.

• Strong skills in time management and prioritization.

• Willingness to travel up to 10% for team and corporate meetings.

• Reliable internet access for periods of remote work.

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience.

🏝️ Benefits

• Flexible work arrangements.

• Reliable internet access for any duration of remote work.

• Opportunity to engage in team and corporate meetings.

• Reasonable accommodations for applicants with disabilities.

• Comprehensive training on security and privacy.